This Privacy Policy explains how Bike Service Center handles personal data when you use the website, make a service enquiry, or engage the workshop for bicycle servicing and repairs.
We use personal data to respond to enquiries, arrange bookings, receive bicycles for inspection, prepare quotes, carry out servicing and repairs, record approvals, complete quality checks, issue service summaries, manage payments, maintain business records, and communicate about service progress or follow-up maintenance. We may also use data to operate and secure the website, prevent misuse, and comply with legal obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or other operational functions. Where parts or related services are arranged through third parties, we may share limited information needed to confirm compatibility, process payment, or complete the requested service.
We may disclose personal data where required by law, court order, or a lawful request from a public authority, or where disclosure is necessary to protect our rights, customers, staff, or property. We may also share information to support fraud prevention, dispute handling, or compliance checks when reasonably required.
We may collect contact details, service request information, bicycle and component details, inspection notes, quote and approval records, payment-related records, collection information, and communications sent to us. Where needed for service administration, we may also process information about preferred booking times, service history, and the condition of parts presented for inspection.
We collect personal data directly from you when you contact us, submit a form, book by phone or email, or visit the workshop. We also generate records during intake, inspection, quotation, repair, quality checks, and collection, and we may receive limited information from payment or delivery-related service providers where this is necessary to complete a transaction.
Cookies may include essential cookies needed for site operation, functional cookies that remember basic preferences, and analytics or performance cookies that help us understand how the site is used. We do not use cookies to collect more information than is reasonably needed for these purposes.
Our website may use browser cookies and similar tools. You can manage them through your browser controls, including blocking non-essential cookies or deleting stored cookies. If cookies are disabled, some features such as form handling or preference retention may not work as intended.
Subject to applicable law, you may ask to access the personal data we hold about you, request correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited where the information is needed for records, legal compliance, or the completion of a service.
To exercise a privacy right, submit a clear request using the contact details in this policy and describe the information or action you are asking for. We may ask for enough information to verify your identity and locate the relevant records before responding.
Personal data is retained for the period needed to manage enquiries, complete services, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, it is deleted, anonymised, or archived in a restricted form where retention is still necessary.
When we update this policy, we will replace the current version on the website and may provide additional notice where a change is material. The date of the latest revision should be read together with the version published on the site.
